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Returns / Exchanges

Returns / Exchanges

Returns

Our 100% guarantee ensures that every purchase on gfore.co.uk exceeds your expectations. We will gladly accept a return of items that are in new condition with original tags. Return items cannot be washed, worn or altered. Please note that we are unable to accept returns of items purchased from third-party retailers (Nordstrom, Saks, golf shops or specialty retail stores).

Full-Price Merchandise must be returned within 30 days of the order date to be eligible for a refund. The refund will be applied to the original method of payment.

Holiday Policy Extension: Due to potential shipping delays from carriers, Peter Millar will be extending its Return Policy during the holiday shopping period. Full-Price Merchandise purchased between November 1, 2023 and December 25, 2023 must be returned within 90 days of the order date to receive a refund or exchange. We want you to shop with confidence while allowing gift recipients the proper time to return or exchange items if needed.

Sale-Price Merchandise must be returned within 30 days of the order date to be eligible for a refund. The refund will be applied to the original method of payment.

Custom embroidered items (Ryder Cup items) are not eligible for returns or exchanges.

G/FORE will replace any footwear with quality defects from workmanship or materials within 60 days of purchase. G/FORE does not take returns on footwear damages caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors/material through time, exposure to elements or extensive use.

Refunds will be issued to the original form of payment used at the time of purchase. We kindly ask that you allow up to ten business days for your return to be processed. Once your return has been completed, you will be notified via email.

How to Make a Return from GB

Using the form provided inside your original parcel:

  1. Please note down which item(s) you’d like to return in the blank section below & include the return reason code.

    Include this form inside your return parcel.

  2. Post your parcel using one of the below options:

    Option 1: Please use the prepaid DPD label included, peel the label off & stick it on the parcel, removing or covering any old labels. Visit dpd.co.uk/pickuplocator to find your nearest Pickup shop & drop off your parcel when convenient, you'll then be given a receipt for tracking purposes.

    Option 2: Alternatively, please take your parcel to a local Post Office and post it to the address at the bottom of this page.*

    *Please note: the cost of this service will not be covered by us

How to Make a Return from EU

Using the form provided inside your original parcel:

  1. Please note down which item(s) you’d like to return in the blank section below & include the return reason code.
  2. Please use the prepaid FedEx label included, peel the label off & stick it on the parcel, removing or covering any old labels. Visit https://local.fedex.com to find your nearest FedEx station. When convenient, drop off your parcel and you’ll then be given a receipt for tracking purposes.
  3. As your return is coming from outside of the UK, you will also need to complete a commercial invoice. (Please print 3 additional copies as customs require 4 copies in total.) Please complete any field with the red asterisk (*) beside it.
    1. Enter the total units (number of items) and total price.
    2. Lastly tick the corresponding box to indicate the item(s) you are returning.
    An image of the Returns Form with the above instructions (3.1–3.2) overlaid.
A red arrow pointing to the FedEx label with text that reads: Please stick one FedEx label with the QR code on the top of the box. A second red arrow that points to the Documents enclosed envelope with text that reads: The four (4) commercial invoices and 3 other returns labels need to go in the documents enclosed in your parcel.

If you’ve lost your return form and wish to make a return, please download and print a return form:

Returns Address

G/FORE Trading as Peter Millar UK – Web Returns
Falcon House
7 Delaware Drive
Tongwell
Milton Keynes
MK15 8HG

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you a confirmation email.

Defective Items

If the item you received was defective, please contact a G/FORE Customer Care Representative at +44 (0) 1908 048183 or concierge@gfore.co.uk.